nusstar Terms & Conditions

These Terms and Conditions ("Terms") govern the relationship between nusstar ("the Platform") and any individual ("the Player") who accesses, registers on, or uses the nusstar website located at nusstar.net and any associated mobile-optimised pages or services.

By completing the registration process, making a deposit, or placing a wager on nusstar, the Player unconditionally accepts these Terms in full. Acceptance is also implied by continued use of the Platform following any published amendment to these Terms.

These Terms should be read in conjunction with the nusstar Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between the Player and nusstar.

nusstar reserves the right to amend, update, or replace these Terms at any time. Players will be notified of material changes via the email address registered to their account. Continued use of the Platform following notification constitutes acceptance of the revised Terms.

To register and use nusstar, a Player must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout their use of the Platform:

• The Player must be at least 21 years of age. This is a strict legal requirement under Philippine gaming regulations and is non-negotiable. nusstar does not permit access to individuals under the age of 21 under any circumstances.
• The Player must be physically located in a jurisdiction where online gaming is lawful at the time of play. It is the Player's sole responsibility to ensure that their use of nusstar complies with all applicable local laws.
• The Player must not be a current employee, contractor, director, or officer of nusstar, nor an immediate family member of any such person.
• The Player must not be subject to any self-exclusion order, whether imposed by nusstar or by any regulatory authority, at the time of registration or use.
• The Player must provide accurate, complete, and truthful information during the registration process and must update that information promptly if it changes.

nusstar reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

Each Player is permitted to hold only one (1) active account on nusstar at any given time. The creation of multiple accounts by a single individual — whether using different names, email addresses, devices, IP addresses, or payment methods — is strictly prohibited.

During registration, the Player must provide a valid email address, a secure password, and accurate personal details including their full legal name and date of birth. nusstar may require additional information for identity verification purposes in accordance with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations.

The Player is solely responsible for maintaining the confidentiality of their account credentials. nusstar will not be liable for any loss or damage arising from the Player's failure to keep their login details secure. Any activity conducted through a Player's account will be deemed to have been authorised by that Player unless the Player has notified nusstar of a security breach in writing without undue delay.

nusstar reserves the right to refuse any registration application at its sole discretion, without being required to provide a reason for such refusal.

All financial transactions on nusstar are conducted in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100. Specific minimum and maximum withdrawal amounts are displayed within the Player's account dashboard and may be subject to change.

nusstar accepts the following payment methods for deposits and withdrawals:

• GCash
• PayMaya / Maya
• Bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank
• Debit card

The following payment methods are not accepted on nusstar under any circumstances:

• Cryptocurrency of any kind, including but not limited to Bitcoin, Ethereum, USDT, and any other digital asset
• Credit card deposits for gambling purposes, in compliance with current Philippine payment regulations

Withdrawals will only be processed to a payment method that has been verified as belonging to the registered account holder. nusstar does not process withdrawals to third-party accounts. Processing times vary by payment method and are displayed at the point of withdrawal request. nusstar aims to process all approved withdrawal requests within one (1) to three (3) business days, though this is not guaranteed.

nusstar reserves the right to conduct enhanced due diligence checks on any withdrawal request. During such checks, the withdrawal may be temporarily held pending satisfactory completion of the review. Players will be notified if their withdrawal is subject to such a review.

nusstar may from time to time offer bonuses, free credits, cashback rewards, and other promotional incentives to Players. All such offers are subject to specific terms and conditions that will be published alongside the relevant promotion. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail.

General bonus conditions applicable to all nusstar promotions unless otherwise stated include:

• Bonuses are available to eligible Players only. Eligibility criteria will be specified in the relevant promotion terms.
• All bonuses are subject to wagering requirements. The applicable wagering requirement will be clearly stated in the promotion terms. Bonus funds and any winnings derived from them may not be withdrawn until the wagering requirement has been fully met.
• Bonuses may only be used for the game types specified in the promotion terms. Wagering on excluded game types will not contribute to the wagering requirement.
• nusstar reserves the right to withdraw any bonus offer at any time prior to the Player meeting the applicable wagering requirement if nusstar has reasonable grounds to believe the Player is engaging in bonus abuse.
• Only one bonus may be active per account at any given time unless the promotion terms expressly state otherwise.
• Bonuses are non-transferable and have no cash value until all applicable wagering requirements have been satisfied.

nusstar defines bonus abuse as any attempt to exploit promotional offers in a manner inconsistent with their intended purpose, including but not limited to the use of multiple accounts, systematic low-risk wagering strategies designed solely to clear wagering requirements, or collusion with other Players.

All games available on nusstar use certified random number generators (RNGs) or, in the case of live casino games, real physical equipment operated by trained dealers. Game outcomes are determined independently of any action taken by nusstar and cannot be influenced by the Platform or its staff.

Each game on nusstar is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing a wager. nusstar accepts no liability for losses arising from a Player's misunderstanding of game rules.

In the event of a technical malfunction during a game round, the affected round will be declared void and any wagers placed during that round will be refunded to the Player's account. nusstar's decision in such matters is final.

The return-to-player (RTP) percentages for all games are available within the game information panels. These percentages represent theoretical long-term averages and do not guarantee any specific outcome for any individual session or wager.

The following conduct is strictly prohibited on nusstar and may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform
• Exploiting software bugs, errors, or vulnerabilities in any game or Platform feature
• Engaging in collusion with other Players to gain an unfair advantage
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the nusstar platform
• Harassing, threatening, or abusing nusstar staff or other Players through any communication channel
• Creating or using multiple accounts in violation of the single-account policy
• Allowing any third party to access or use your nusstar account
• Registering or playing on behalf of another person

nusstar employs real-time monitoring and fraud detection systems. Any account identified as engaging in prohibited conduct will be reviewed and may be suspended pending investigation. nusstar's determination in such matters is final, subject to any applicable regulatory review process.

All content on the nusstar platform, including but not limited to the nusstar name, logo, trademarks, game graphics, software, text, images, and user interface design, is the exclusive intellectual property of nusstar or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nusstar platform solely for personal, non-commercial gaming purposes. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any nusstar content without prior written authorisation.

Any unauthorised use of nusstar's intellectual property may result in account termination and may expose the infringing party to civil and criminal liability under applicable Philippine law.

nusstar collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering on nusstar, the Player consents to the collection and processing of their personal data as described in the Privacy Policy.

nusstar implements industry-standard security measures, including 256-bit SSL encryption, to protect Player data from unauthorised access, disclosure, or misuse. However, no data transmission over the internet can be guaranteed to be completely secure, and nusstar cannot warrant the absolute security of information transmitted to or from the Platform.

nusstar will not sell, rent, or otherwise transfer Player personal data to unaffiliated third parties except as required by law, as necessary to provide the Platform's services (such as payment processing), or with the Player's explicit consent.

To the fullest extent permitted by applicable law, nusstar's total liability to any Player in connection with their use of the Platform shall not exceed the total amount deposited by that Player in the thirty (30) days immediately preceding the event giving rise to the claim.

nusstar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with the Player's use of or inability to use the Platform, even if nusstar has been advised of the possibility of such damages.

nusstar does not guarantee uninterrupted or error-free access to the Platform. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond nusstar's reasonable control. nusstar will not be liable for any losses arising from such unavailability.

nusstar reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms
• Suspected fraudulent activity, money laundering, or other financial crime
• Failure to provide satisfactory identity verification documentation when requested
• Violation of the single-account policy
• Engagement in prohibited conduct as defined in Section 7
• A Player's request for self-exclusion under the Responsible Gaming Policy
• Regulatory requirement or instruction from a competent authority

Where an account is closed due to a Player's breach of these Terms, nusstar reserves the right to withhold any balance held in the account pending investigation. Where no breach is found, any remaining balance will be returned to the Player via their registered payment method within a reasonable timeframe.

Players who wish to voluntarily close their account may do so by contacting nusstar customer support. Voluntary account closure requests will be processed within five (5) business days. Any remaining balance will be returned to the Player's registered payment method, subject to the completion of any applicable withdrawal verification procedures.

nusstar is committed to promoting responsible gaming and minimising the potential for gambling-related harm. The Platform provides a range of tools to help Players manage their gambling activity, including:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their account at any time.
• Loss limits: Players may set limits on the amount they are willing to lose within a defined period.
• Session time limits: Players may set limits on the duration of individual gaming sessions.
• Self-exclusion: Players who feel they need a break from gambling may request a temporary or permanent self-exclusion. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.
• Reality checks: Players may enable periodic on-screen reminders of the time elapsed during a gaming session.

nusstar strictly enforces the minimum age requirement of 21 years for all Players. Any account found to belong to a person under the age of 21 will be immediately closed and all funds returned to the payment source.

If you are concerned about your gambling behaviour or that of someone you know, please visit our Responsible Gaming page for further information and support resources.

nusstar reserves the right to amend, update, or replace these Terms at any time. Where changes are material, nusstar will provide reasonable advance notice to Players via the email address registered to their account and/or by displaying a prominent notice on the Platform.

The effective date of the current version of these Terms is displayed at the top of this page. Players are encouraged to review these Terms periodically to ensure they remain aware of the current rules governing their use of nusstar.

Continued use of the nusstar platform following the effective date of any amendment constitutes the Player's acceptance of the revised Terms. If a Player does not agree to the revised Terms, they must cease using the Platform and may request account closure in accordance with Section 11.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between a Player and nusstar, the Player should first contact nusstar customer support to seek an informal resolution. nusstar will endeavour to resolve all complaints within ten (10) business days of receipt.

If a dispute cannot be resolved informally, it shall be referred to the relevant regulatory authority for adjudication in accordance with applicable Philippine gaming regulations. The decision of the regulatory authority shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction in the Philippines where necessary to protect their rights pending the outcome of any dispute resolution process.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the nusstar support team. Our customer support team is available 24 hours a day, 7 days a week.

You may reach us by email at: [email protected]

Please include your registered account username and a clear description of your query or complaint in all correspondence. nusstar aims to acknowledge all written enquiries within 24 hours and to provide a substantive response within five (5) business days.

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page.

For information about how nusstar handles your personal data, please review our Privacy Policy.